Oracle Siebel CRM Training
Day 2 Quiz
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Day 2 Quiz
📈 Day 2 Quiz
Answer 6 questions. Passing score: 4/6.
1) An SLA breach typically triggers:
Automatic data export
Escalation according to policy
User logout
2) Which best describes a Siebel Workflow?
A visual process automation with steps and decisions
A report template
A database index
3) The "Run Report" feature most commonly outputs:
CSV only
PDF or other formats via BI Publisher
JSON
4) A KPI tile on the Home page is:
A workflow step
A visualization of a saved metric or query
A user login control
5) In telecom activation, which sequence is reasonable?
Activate → Bill Check → Submit Order
Submit Order → Bill Check → Provision → Activate
Provision → Activate → Submit Order
6) The primary benefit of Saved Queries is:
Faster repeatable filtering
Data backup
User authentication
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