🚀 Topic 4: Advanced Siebel Features

1. Introduction to Advanced Features

Overview of Day 2 advanced topics and learning objectives.

2. Sales Pipeline Overview

Lead → Opportunity → Quote → Order flow.

3. Opportunity Management

Creating, tracking, and closing sales opportunities.

4. Products & Revenue

Product catalog, pricing, bundles, and revenue tracking.

5. Sales Forecasting

Predictive analytics and pipeline forecasting.

6. Quota Management

Setting targets and tracking sales rep performance.

7. Territory Management

Geographic and account-based territory assignment.

8. Marketing Campaigns

Campaign planning, execution, and ROI tracking.

9. Lead Management

Lead capture, scoring, and qualification.

10. Lead Nurturing

Automated follow-ups and drip campaigns.

11. Service Operations

Call center, case management, and knowledge base.

12. SLA Management

Service level agreements, escalations, and metrics.

13. Entitlements

Contract-based support and service coverage.

14. Field Service

Dispatch, scheduling, and mobile workforce management.

15. Integration Architecture

Siebel's integration framework and middleware.

16. Web Services

SOAP/REST APIs and external system integration.

17. ERP Integration

Connecting Siebel to Oracle, SAP, and other backends.

18. Mobile CRM

Siebel Mobile architecture and offline capabilities.

19. Open UI Framework

Modern JavaScript-based UI customization.

20. Integration Best Practices

Performance, security, and maintainability guidelines.